Emergency - 112 - Sweden

in urgent emergency situations

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When you dial 112, SOS Alarm offers, according to an agreement with the State, to ensure the functioning of the SOS service throughout the country. 112 should, in a case of an emergency be able to alert any of the following services:

  • Municipal fire department
  • Ambulance
  • Air ambulance
  • Duty doctor
  • Mountain rescue
  • Air rescue
  • Maritime rescue
  • Environmental rescue at sea
  • Emergency service for radioactive spillage
  • Police
  • Duty social workers
  • Customs (drug tip-off)
  • Poison information service
  • (Duty nurse)
  • (Duty midwife)
  • Duty dentist
  • (Animal ambulance)
  • (Duty vet)
  • Duty priest

 

An SOS service means that "an SOS operator shall answer the 112 call and through a primary interview determine what has happened and where it happened. Using this information the SOS operator shall decide which emergency services may be needed.

  • In regards to calls requesting the fire department (fire alarm) and where there is an urgent need for ambulance care (ambulance alarm), the SOS operator shall, if there is a special agreements with the responsible organisations, undertake a full interview for further action on for example priority, alarming, advice, planning, directing, status, logging and reporting. If there is no special agreement, then following the primary interview, the caller shall be connected to another number, which has been provided by the responsible organisation. ยท In cases where the caller requests the need for urgent police assistance (police alarm) or provides a tip-off to customs or the police regarding drug smuggling (drug tip-offs), as well as if there is a need for state emergency services (maritime resccue, air rescue, mountain rescue etc.), then the SOS operator shall connect the caller to numbers provided by the responsible organisation (unless otherwise agreed). Calls regarding the need for duty services shall, depending on agreed procedures, be connected, re-directed or otherwise assisted by the SOS operator. The SOS operator shall ensure a caller who is re-connected receives a reply. The SOS operator shall through a primary interview determine what has happened and where it has happened. Based on this information the SOS operator shall decide which emergency services may be needed."