- 1951 -
With the intention to improve the community's possiblity to get in touch
with different types of emergency services, a committee (SOU 1951:19)
suggested that the country should be divided into 110 SOS areas with
about 70 SOS Offices. A common emergency number, 90 000, would be introduced.
The proposal was at the time made more urgent due to the preparation
to make the country's telephone network automatic.
- The new system was introduced following a decision by the parliament
(prop 1956:1), and was run by the State owned Televerket. The number
of SOS Offices established, which were connected to Televerket's manual
exchanges, were however fewer than had been proposed. The emergency
number 90 000 was to be used without an area code, and it was answered
by operators who connected the calls to the emergency services that
the caller requested. 90 000 whould be used to contact a series of specific
emergency services, which remain the same today.
- The 26 SOS Offices
answered 2 million calls in 1971. The average time before a reply
was 3 seconds. However, the time it took to dial the number on those
days' dialling panels, as well as the connection time on the manual
exchanges meant that it took longer. 20-30 seconds was not unusual.
- In 1972
it was suggested (prop 1972:129) that the SOS service should be transferred
to specific County Alarm Offices with the purpose of making it easier
for the caller, shorten the alarm times as well as co-ordinate the alarms
in Sweden. Televerket, the Association for Counties and the Association
for Municipalities agreed to establish a joint company (SOS Alarmering
AB) for this purpose.
- The first County
Emergency Call Office (LAC-U) opened in Vasteras in 1974. Over
the next ten years or so, a total of 20 such emergency call offices
were opened throughout the country.
- The last of the
20 emergency call offices was opened in Visby (LAC-I) in 1987.
Approximately 180 local emergency call centres had thus been replaced.
- 1994 -
Following the privatisation of Televerket, and the establishment of
Telia AB, (when Televerket's part ownership of SOS Alarmering was handed
over to the State), a new agreement was made between the then Department
of Communication and SOS Alarm AB, where the duty to reply to the joint
emergency number was regulated.
- As part of the
European integration, the emergency number 112 was introduced in 1996.
The number was a big success in Sweden and is almost without exception
used as the emergency number today. However, 90 000 still works as a
compliment. The number of calls increased significantly with the introduction
- 2001 -
The total number of calls to 112 reaches a total of about 3.5 million
per year. The average time before a reply is 6.5 seconds. By using today's
digital telephone network, number dialling and connection is a matter
of seconds. .